Best Practices

Communicating in socially distant times featuring Courtesy Connection

by Christin D. on 5/4/2020 6:44:00 PM

Social distancing has become a familiar concept as the recent pandemic threat continues to effect communities world-wide. Defined by the CDC as, “keeping space between yourself and other people outside of your home”, the 6-foot recommendation is strongly encouraged to prevent further spread of illness. This and other health and safety recommendations have created an immediate need to adjust operational protocols to ensure the safety of residents and team members, while continuing property operations. But how do you continue to operate without being able to physically connect with prospects and residents on-site?

Onsite teams immediately responded to new restrictions imposed by the pandemic, coming up with ways to still connect with communities despite absence of physical presence. Smartphone and video conferencing technologies have allowed teams to create new virtual solutions helping to continue “business as usual”, when it is anything but. Eager to support these efforts, multifamily suppliers have quickly launched changes to create streamlined operations and efficient practices, pandemic or not. Below are some new innovative ways to address social distancing and keep residents engaged in socially distanced times.

Courtesy Connection launches the ultimate solution to off-site phone follow up and there's an "app"!

On-site multifamily teams have traditionally reported in person to their respective communities daily and have been a consistent presence residents and prospects could rely on. The phone and ability to “call the office” has always been a vital part of on-site operations, and when calls go unanswered service and resident retention can suffer. With many teams and personnel repositioned off-site after the Covid-19 outbreak, Courtesy Connection, developed a new remote-friendly call solution to help bridge the gap. Now available via app on both iOS and Android devices, Courtesy Connection can provide owners and operators with a “call-masking” platform that allows remote telecommunications without revealing staff phone numbers. This new solution is fully integrated with most property management software systems and all calls are recorded and reported for record keeping and increased visibility. Ryan Nigro, the owner of Courtesy Connection introduced us to this new innovative solution and commented:

“When I was putting together Courtesy Connection's 2020 feature roadmap, a worldwide pandemic was not a contingency for which I had planned. When it started to become apparent that Coronavirus would dramatically change how we do business, we immediately changed course so we could focus on helping our clients remain effective, safe, and productive during this challenging time”.  

This is one of many, brilliant solutions Courtesy Connection offers which are fully able to integrate with multifamily management software. For more information about Courtesy Connection visit www.courtesyconnection.com or contact Buyers Access for more information.

Mobile Doorman: your socially distanced "sense of community"  

Mobile Doorman is a multifamily communication tool that makes it easier for property management teams to share messages with their residents. This software solution has an app available for residents to download on both iOS and Android devices. The app offers easy access to a variety of conveniences and activities, and improved communications with the property staff. Work orders can be submitted by residents, and management personnel can send messages, post announcements communicate more effectively with residents via the app.  A win-win for everyone.

But the benefits don’t stop at the management team or business to consumer levels. Residents can also communicate with each other via the “virtual bulletin” feature, while staying sheltered in place. Reaching even further is the ability to support local providers through the Mobile Doorman Marketplace, where businesses can advertise specials in the area viewable to Mobile Doorman users. Who doesn’t want to support restaurants and grab a to-go order? Additionally, with many amenities closed, virtual resident events are gaining popularity. Mobile Doorman has an invitation and RSVP feature to schedule events, provide details and encourage participation. Work orders, amenity rentals, and other features exist, and the system is updated automatically through integration available with most major property management software platforms. For more information on Mobile Doorman visit www.mobiledoorman.com and email our friend Mikel Persky for more information at mikel@mobiledoorman.com.

Please share your pandemic new and innovative strategies with us!

Service and communication are at the core of multifamily community success. Without it, the sense of purpose and belonging is difficult to maintain. The multifamily industry, whether owner, operator or supplier, have all had to dramatically adjust to “socially distancing” times. Innovative solutions at all levels have not only made operating under new challenges easier but offer new efficiencies long-term. Buyers Access has over 50 supplier partners and leverages over 750K units, helping companies and properties to optimize purchasing, forecasting, best practices, processes and technology solutions. Please feel free to ask how we can help you! For more information visit www.buyersaccess.com or email us at salesteam@buyersaccess.com.