Keep Your Eye on the Prize
by Michelle N. on 8/4/2014 12:18:16 PM
Residents should know that their safety and security are community priorities. On Call Now has a great article on how establishing safety initiatives are fostering safe communities for residents while maintaining a budget.
Keep Your Eye on the Prize
Safety is always a top resident concern, but security initiatives don’t have to drain the budget
Why did “This is a safe place to live,” score so high? That’s what I asked my property manager client when she shared the results of her latest resident survey. Her “safety and security” score was higher since her previous survey, and here’s how she did it…
First she contacted neighboring communities and HOAs to establish a zone of interest. Then she contacted the police and fire departments and asked for any resources and property inspections that could help foster safe communities.
Within the first six months of her safety initiative:
- She installed additional lighting in the parking area and common walk ways.
- She revised her lock and key change program.
- The fire department held a fire safety and CPR training event at her complex.
- The police department helped the communities set up a neighborhood watch system.
She also sends residents severe weather alerts and notifies residents to give them a heads-up to help them stay safe. She shared a few recent examples:
- “This month, we’ll be conducting routine seasonal maintenance in many of our units. Service personnel will not come to your unit without an appointment. Our office will always contact you to schedule any maintenance activities.”
- “A large raccoon has been invading our dumpsters. Please be careful when using the dumpsters at night. Make sure your children know to never, under any circumstances approach any wildlife.”
- “A resident in one of our neighboring communities experienced a car break in. So please make sure you always lock your car doors.”
Her attention to safety issues has increased awareness in her community. That alone heightens the perception of security. In addition, her residents are now more security conscience and most of the children in her complex know what to do in an emergency. In a very short period of time, her residents got a strong message that their safety and security were community priorities.
As an added bonus—and this is big—she accomplished this without draining her budget. Her budgeting strategy is, “Keep your eye on the prize and don’t skimp on the most important things that affect retention: maintenance services, safety and security, and good customer service.” I think she’s got it right.
Read On Call Now article here
3 Simple Tips to Enhance Your Move-in Day Plan
by Michelle N. on 7/30/2014 10:53:39 AM
Move-in day is around the corner and each year colleges and universities prepare to welcome students for the fall semester. On Call Now has put together three tips that can help make your life easier for when that hectic day arrives.
3 Simple Tips to Enhance Your Move-in Day Plan
Reach beyond the chaotic logistics to establish long-term benefits
Move-in day is hectic, no doubt about it. It takes a lot of organization just to get through it and get everyone settled in. And even with the best plans, chaos can reign supreme.
But turn time is the best time to lay the groundwork for streamlined processes and smooth relationships with your new and returning student residents.
Here are three tips that fit into any move-in day plan. They’ll help save staff time, reduce late payments and cultivate responsible residents long after move-in day is over.
- Get all their contact information up front—in advance is best. Phone, email, social media. Students usually have multiple contact points. Get it all. And make sure you get all the contact information for their parents, too. Keeping parents in the loop greatly increases your ability to get responses and results. Get as much information as you can prior to move-in day. It may be mission impossible trying to obtain it after.
- Rent guarantee agreements may be legally binding, but reminders trump collections any day! This is where having all the students’ and parents’ contact information is critical. It’s much easier to send a reminder—and it’s effective, too—than to try to collect delinquent rent. Message notification services like One Call Now make it easy. Use it to send voice and text messages via land lines, mobile phones, email and social media. Automated features save loads of staff time. Create and store messages and schedule delivery dates and times. Multiple delivery points for each message make it simple to include parents in your reminder messages.
If it’s feasible, consider sending reminders regarding other housing expenses: utility bills, insurance premiums, and parking permits. If it affects your property, it affects you.
- Let them know what you’ll do. You may already have something in place—your website, literature—to let your student residents know their responsibilities. But don’t fall short when it comes to letting them know your responsibilities. What you will do when a repair is needed; when there’s property damage; when rental payments are late; when they become delinquent.
Let residents and parents know the steps you will take. What they can expect. Knowing that there’s a process in place inspires confidence and satisfaction. And understanding the consequences when they default on their responsibilities fosters compliance.
The steps you take up front to establish your resident/parent communications will payoff throughout the term of the lease.
Read On Call Now article here.
Are Your Business Resolutions Being Met?
by Michelle N. on 7/28/2014 9:52:55 AM
Are your business resolutions being met? Back at the beginning of the year we asked about business resolutions you would be making for the upcoming year – it’s time for a mid-year check up!
Here are some of the things we heard were important to you and your organizations;
Review & Analyze – Perform a complete review of MRO (Maintenance, Repair, Operations) spend for the prior year. Evaluate each property’s expenses and number of vendors used.
Consolidate & Standardize – A reduction in the number of suppliers, and different product brands/styles = standardization. This results in a reduction of invoice processing, inefficient inventory, and time. Time = Money
Negotiate Pricing & Value Added Services – Review your current vendor pricing and discounts. Does that vendor offer value added services (free shipping, rebates, training & reliable customer service)? Schedule meetings with your preferred vendors to review your current purchasing programs.
Implement Your Revised Purchasing Program – Rollout your new purchasing program and procedures to each property. Include initial training to property personnel, scheduled quarterly updates, and performance reports.
Be Realistic & Honest - Do you and/or anyone in your organization have the time to review, develop and implement these necessary steps? Consider the real value of a reputable GPO (Group Purchasing Organization) like Buyers Access. Our average member realizes a NOI of over $50 per unit per year.
How are you doing so far? Have you been able to translate the activities above to better control of your budgets? There is still time! We’re ready to help you get those resolutions on track. Our team of experts can guide you through the process, and give you the support you need to follow through on all of your Business Resolutions!
Save Money and Increase NOI with a Customized Purchasing Strategy
by Michelle N. on 7/9/2014 8:24:29 AM
More and more owners are interested in how to save more money on the various products they purchase. With the right purchasing partner, you can take advantage of member pricing and leverage top quality products from national suppliers as well as track and measure product purchasing across your entire portfolio.
How Do I Find the Right Purchasing Partner?
Learning the proper way to select a multifamily group purchasing partner for your property can be the key to your success. One important area of focus is having the understanding of the big picture reasons for selecting a purchasing partner. Often times important pieces are forgotten or missed all together which can lead you to get on board with the wrong partner. It is imperative for all owners or the go-to decision makers to provide a list of their needs and wants as well as share how they go about the property’s daily purchasing habits.
There are many additional key elements that should be considered when choosing a purchasing partner for your property or portfolio. For example, Buyers Access has expert Account Managers available to walk you through a detailed needs analysis to help determine your purchasing goals and map out the best purchasing strategy for your portfolio’s unique needs. In addition, the Buyers Access dedicated Member Services team can assist in product searches, bulk purchases, special requests, price checks, management reports, bid solicitation, bid contractor sourcing and training.
Lastly, the Client Success team diligently works to support all departments at Buyers Access, from business analytics to corporate office management. All three teams work hard to bring you smart multifamily purchasing services.
For more information on how the Buyers Access Smart Advantage Purchasing Program can save you money and increase NOI, please contact our Sales Team today!
Buyers Access Exhibits at NAA in Denver Next Week
by Michelle N. on 6/10/2014 9:53:06 AM
The 2014 NAA Education Conference & Exposition takes place this year at the Colorado Convention Center in Denver, June 18-21. Make sure to come visit Buyers Access at Booth 909 and learn how your property can increase NOI with the Smart Advantage Purchasing Program. Enter to win Beats by Dre, get your photo taken at our Smart Photo Booth and more! To set up a meeting, please contact a Sales Director below.
Johnathan Hovanec - Vice President of Sales
Location: Orange, CA
Phone: (714) 461-8382
Diana Gaus - National Sales Director
Location: Orlando, FL
Phone: (407) 409-3085
Theresa St. Pierre - National Sales Director
Location: Los Angeles, CA
Phone: (310) 947-5076
Diane Van Lear - National Sales Director
Location: Philadelphia, PA
Phone: (484) 994-4153
Fred Zeeck - National Sales Director
Location: Dallas, TX
Phone: (214) 636-7808
Click here to find our booth location at the show.
Win Beats By Dr. Dre at Texas Apartment Association Education Conference & Lone Star Expo
by Michelle N. on 4/22/2014 9:49:35 AM
If you'd like to set up a meeting during the show with the multifamily group purchasing experts, please contact a Buyers Access Team Member below.
Johnathan Hovanec - VP of Sales
Fred Zeeck - Director of Sales
Receive a free consultation on the Smart Advantage Purchasing Program.
Learn how your organization can leverage the Smart Advantage Purchasing Program to improve efficiency, while increasing NOI.
Buyers Access Hires on New Account Manager Rich Farinelli
by Michelle N. on 4/22/2014 9:25:22 AM
Buyers Access Hires on New Account Manager Rich Farinelli
Denver, Colo., April 22, 2014 – Buyers Access (http://www.buyersaccess.com), the nation’s leading Multifamily Group Purchasing and Cost Control specialist for the multifamily housing industry, announced today it has added Rich Farinelli to the Buyers Access Account Management team. Rich brings over 10 years of multifamily industry experience in growing, building, and developing client relationships and partnerships. Buyers Access will leverage Rich’s industry knowledge to better serve members and their portfolios. Many industry leaders know Rich through his 7 years with Wilmar Industries as an Outside Sales Representative and Roto Rooter Plumbing where he spent 3 years as a Commercial Account Representative. Rich is also the recipient of the Wilmar 2007 Circle of Excellence award. In addition, Rich also spent 8 years with Jayson Oil Company as an Outside Sales Representative in the water conditioning and pool departments.
“I am thrilled to add the talent and vast knowledge that Rich Farinelli brings to the Buyers Access Account Management team. Several industry leaders have spoken highly of Rich’s work ethic and dedication to customer excellence. It was easy to see that Rich would be a great fit for our company and for our clients,” Mikel Persky, Vice President of Account Management, Buyers Access.
About Buyers Access
Buyers Access is the nation’s leading Multifamily Group Purchasing and Cost Control specialist for the multifamily housing industry. We take an active role as your business partner, and provide full service solutions to help your business maximize the value of your real estate. Since 1986, Buyers Access has helped thousands of properties reduce their operating costs and become more efficient. Through the use of our operational expertise, these properties have added millions of dollars to their real estate value. Celebrating 25 years, Buyers Access looks forward to meeting new challenges in the multifamily industry. For more information, contact Buyers Access at www.buyersaccess.com or call 1.800.445.9169
Director of Marketing
Visit Buyers Access Booth 192 at Apartment Association of Greater Orlando
by Michelle N. on 4/15/2014 5:57:43 AM
Smart is Sexy, Smart is Buyers Access. Come visit Diana Gaus at the Apartment Association of Greater Orlando today and find out why!
The AAGO 2014 Trade Show will be held on April 15th, 2014. Our exhibitors include but are not limited to contractors, marketing companies, paint manufacturers, furniture suppliers, landscaping businesses and refinishers. This show is the largest apartment industry show in the State of Florida with over 1,000 attendees....click here to read more about the tradeshow and AAGO.