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Company News

Are You Ready for Move-In Day?

by Michelle N. on 7/26/2016 12:21:46 PM

Move-in day is around the corner and each year colleges and universities prepare to welcome students for the fall semester. On Call Now has put together three tips that can help make your life easier for when that hectic day arrives.


3 Simple Tips to Enhance Your Move-in Day Plan

Reach beyond the chaotic logistics to establish long-term benefits

Move-in day is hectic, no doubt about it. It takes a lot of organization just to get through it and get everyone settled in. And even with the best plans, chaos can reign supreme.

But turn time is the best time to lay the groundwork for streamlined processes and smooth relationships with your new and returning student residents.

Here are three tips that fit into any move-in day plan. They’ll help save staff time, reduce late payments and cultivate responsible residents long after move-in day is over.

  1. Get all their contact information up front—in advance is best. Phone, email, social media. Students usually have multiple contact points. Get it all. And make sure you get all the contact information for their parents, too. Keeping parents in the loop greatly increases your ability to get responses and results. Get as much information as you can prior to move-in day. It may be mission impossible trying to obtain it after.
  2. Rent guarantee agreements may be legally binding, but reminders trump collections any day! This is where having all the students’ and parents’ contact information is critical. It’s much easier to send a reminder—and it’s effective, too—than to try to collect delinquent rent. Message notification services like One Call Now make it easy. Use it to send voice and text messages via land lines, mobile phones, email and social media. Automated features save loads of staff time. Create and store messages and schedule delivery dates and times. Multiple delivery points for each message make it simple to include parents in your reminder messages.

    If it’s feasible, consider sending reminders regarding other housing expenses: utility bills, insurance premiums, and parking permits. If it affects your property, it affects you.
  3. Let them know what you’ll do. You may already have something in place—your website, literature—to let your student residents know their responsibilities. But don’t fall short when it comes to letting them know your responsibilities. What you will do when a repair is needed; when there’s property damage; when rental payments are late; when they become delinquent.

    Let residents and parents know the steps you will take. What they can expect. Knowing that there’s a process in place inspires confidence and satisfaction. And understanding the consequences when they default on their responsibilities fosters compliance.

The steps you take up front to establish your resident/parent communications will payoff throughout the term of the lease.


Read On Call Now article here.

Company News

Win Cash at Booth 3717 Today at the 2016 NAA - San Francisco, CA

by Michelle N. on 6/17/2016 2:59:51 PM

Company News

The NJAA Conference & Expo is Tomorrow. Make Sure to Visit Buyers Access at Booth 708!

by Michelle N. on 5/23/2016 9:01:00 PM

If you'd like to set up a meeting during the show, please contact a Buyers Access Team Member below.

Diane Van Lear - National Managing Director of Sales

Johnathan Hovanec - VP of Account Management

Click below for more NJAA information.




Company News

Come See Us Tomorrow at the HAA Conference & Expo - Booth 325

by Michelle N. on 5/18/2016 7:48:00 PM




Come see us at the Houston Apartment Association Conference and Expo in Booth #325


Date: May 19, 2016

Show Opening: 12pm - 6pm

Where: NRG Center • Hall C









Company News

Win a Fitbit Charge HR at 2016 TAA Education Conference & Lone Star Expo, Booth 1112

by Michelle N. on 4/11/2016 6:09:00 PM

If you'd like to set up a meeting during the show, please contact a Buyers Access Team Member below.

Johnathan Hovanec - VP of Account Management

Fred Zeeck - Director of Sales


Receive a free consultation on the Smart Advantage Purchasing Program.

Learn how your organization can leverage the Smart Advantage Purchasing Program to improve efficiency, while increasing NOI.

Click below for more TAA information.



Company News

Come See Buyers Access in Booth 107 at the 2016 PAA Trade Show & Education Conference

by Michelle N. on 4/4/2016 4:24:45 PM




Click the below link for the PAA trade show program.

Company News

Visit us at Booth 63 today at the GCNKAA Trade Show

by Michelle N. on 3/10/2016 1:46:00 PM

Company News

Win a Fitbit at the Student Housing Conference and Tradeshow, Booth 618

by Michelle N. on 2/16/2016 11:59:52 AM

Company News

New Sherwin-Williams Paint Kills 99.9% of Bacteria - Available Feb. 1, 2016

by Michelle N. on 1/27/2016 6:05:00 PM

Paint Shield™ is the first EPA-registered paint that kills greater than 99.9% of Staph (Staphylococcus aureus), MRSA (Methicillin-resistant Staphylococcus aureus), E. coli (Escherichia coli), VRE (Vancomycin-resistant Enterococcus faecalis) and Enterobacter aerogenes within two hours of exposure on a painted surface.

Paint Shield™ is the first EPA-registered microbicidal paint that kills greater than 99.9% of Staph (Staphylococcus aureus), MRSA (Methicillin-resistant Staphylococcus aureus), E. coli (Escherichia coli), VRE (Vancomycin-resistant Enterococcus faecalis) and Enterobacter aerogenes within two hours of exposure on painted surfaces. It continues to kill 90% of these bacteria even after repeated contamination on painted surfaces. The effectiveness lasts for up to four years as long as the integrity of the surface is maintained.

The exclusive patented technology in Paint Shield™ represents the culmination of extensive research and collaboration between Sherwin-Williams coatings scientists and expert microbiologists.

Paint Shield™ can be applied on interior hard, nonporous ceilings, walls, doors and trim. It is ideal for a variety of settings such as healthcare facilities, athletic facilities, schools, day care centers, senior care communities, residential housing, hospitality settings and cruise ships.

Featuring quality coating performance, great hide and durability, Paint Shield™ will be available in 550 colors and will come in the popular eg-shel finish.

After the initial February 1 rollout to more than 2,800 neighborhood Sherwin-Williams stores, Paint Shield™ will become available in the remainder of the company’s more than 3,700 U.S. stores throughout 2016.

For more information, including availability, visit

View Press Release


Company News

Internet of Everything (IOE) & How It May Affect the Multifamily Industry

by Michelle N. on 1/5/2016 3:25:00 PM

The Hidden Risk

Martin Luther King, Jr., paraphrased transcendentalist reformer Theodore Parker when he famously said, “The arc of the moral universe is long, but it bends toward justice.” I’m reminded of this quote when thinking about technology (believe it or not). However, my paraphrase of MLK would go something like, “The arc of technology is long, but it bends toward progress.”

Inherent in both statements is the idea that current troubles blind us to the inevitable, but slow march of progress. In the case of technology, this means that the headlines focusing on things like data breaches, our loss of privacy and the frenetic world that technology has wrought can overshadow the good it has brought. From detecting and combating disease to solving crimes and increasing the speed, convenience, safety and effectiveness of almost everything we do, technology has clearly enabled progress.

This isn’t to say that we should accept or overlook the risks or that technology hasn’t also created problems of its own making. The risks and problems only highlight the need for a vigilant and robust response that both facilitates innovation and addresses the unintended consequences. Unfortunately, our existing systems and regulatory regimes seem hopelessly outdated and incapable of doing either.

Which brings us to the Internet of Everything (IOE) and how it may affect the multifamily industry. Let me explain.

The Opportunity

The Internet of Everything is shorthand for connecting everyday items— think your car, your television, your fridge, your lights—to the Internet wirelessly using radio frequency identification (RFID) or similar means. Once connected to the web, these devices can be monitored remotely from smart phones and iPads, making it easy for people to remotely close the garage door, turn on the washer, locate a lost or misplaced item or track orders for everything from packages to pizza deliveries.

This is the next big thing in technology, it’s happening now, and the results will be revolutionary, particularly for those like us who are in the business of providing homes for people. It will make running our communities and companies easier, safer, and more productive in ways none of us can yet imagine but that tech giants such as Samsung, Google and Apple are intent on showing us.

It is also an area where unintended consequences could loom large.

The Risk

Apartment firms already collect loads of personal and private information about their residents, from telephone numbers and email addresses to social security numbers, banking information, credit histories and much more. With the IOE, apartment firms may end up adding an almost limitless amount of additional personal information to that data bank.

Just imagine: Fitness centers and equipment may end up collecting sensitive information such as a resident’s age, weight, body fat, cholesterol levels, and blood pressure. Smart appliances could track the amount of beer and wine in residents’ fridges, who gets up for a midnight snack, and who visited the apartment and how long they stayed. Similarly, mailroom systems could store data on who’s an online shopaholic or magazine and newspaper subscription information.

Now imagine that information was inadvertently shared or stolen and your company “machines” were responsible for the breach? Or imagine a resident losing the cell phone that now controls those machines in your community. All of this and more could happen as we connect our “everythings” to the Internet and then sync them across all our devices.

As recent data breaches have proven, there is a corporate cost to not adequately protecting our customers’ (residents’) private information. The IOE creates privacy and data protection risks that we could not have contemplated even a few years ago and have few safeguards or defenses against today.

I am intrigued by the IOE, and am excited about the possibilities, but also mindful of the risks. As it moves from the realm of fantasy to daily reality, it is incumbent on us to keep our eyes on those unanticipated consequences. Such discussion, debate and response is our responsibility and vital to ensuring that the arc of technology truly continues to bend toward progress. 




Rick Haughey is Vice President of Industry Technology Initiatives at Washington, D.C.-based NMHC.


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