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Supplier Partners

Now you see it, then you don't? 3G is vanishing. Are you prepared?

by Christin D. on 9/9/2020 11:22:00 AM

A person holding a signDescription automatically generatedIMPORTANT INFO ABOUT SECURITY AND FIRE ALARM MONITORING! 
 
Is your system at risk?
The FCC has recently announced that cellular companies are currently decommissioning 3G cellular networks to make room for the new 5G networks. This change will impact cell phones and other devices currently utilizing WIFI networks, which includes many pertinent systems in multifamily communities. Below we explore the potential impact that could occur at your properties if you aren't prepared in advance for these changes.
 
System Failure
The phase-out of 3G will disrupt standard systems, and postponing upgrades could even lead to deactivation of systems, with the negative impacts and severity ranging in magnitude. Examples commonly seen in multifamily communities include everything from access control, alarms, cameras, fire dispatch panels, fitness on-demand portals, sound systems, and others.
 
Life-safety is the most significant responsibility when it comes to ensuring continuity at multifamily communities. Threats to vital systems that are relied upon to send emergency dispatch when needed must be addressed with urgency. Do you know when your 3G will be deactivating? Many properties have cameras and fire panels on 3G, which is a critical area of concern. A fire alarm sounding without the ability to send emergency responders could be catastrophic, with irreversable results. Not a risk you likely want to take, but where do you begin?
 
Taking Action
Proactive steps to addresspotential negative consequences of  3G deactivation include some of the following:

1.     Identification of all on-site community systems that currently use wireless connectivity

2.     Determining what network each system currently uses and documenting for future reference

3.     Researching potential suppliers and service providers who have quality products available to replace any old 3G systems in place.

4.     Meeting with suppliers and reviewing community needs

5.     Obtaining supplier upgrade proposals

6.     Analyzing proposals for proper products, price, speed, bandwidth, system functionality, and required hardware replacements

7.     Ensuring vendors have project completion timelines that fit your needs

8.     Ensuring vendors meet insurance requirements you, and provide a proper Certificate of Insurance (COI).

9.     Reviewing and executing contracts. 

What if it could be easier?
Buyers Access (BA) supports property management owners and operators nationwide through a supplier network of over 50 industry-leading vendors, with unmatched and unlimited service and support at levels within the organization. One of those supplier partners is Pulsar Alarms, who is actively working with BA members managing their needs around the decommissioning of 3G Their process allows for owners and operators to leverage an industry leadying company and process as simply as follows:
 

1.     BA Member contacts their BA Account Manager expressing the need to know more

2.     A meeting between Pulsar and BA Member takes place to review any known needs

3.     Pulsar performs a system info audit, identifies potential solutionsand presents to BA Member with top options determined.

4.     Pricing is negotiated, contract is executed, and work begins!

Would you prefer to do it all yourself? Or, would you rather Partner with BAand Pulsar Alarms to do all the legwork, and put time back into your day, and money back into your properties.
 
Pulsar Alarms Product Solutions
 
If you are not currently a BA Member, click here to contact BA immediately, and to see how you can become a valued Member.
 
Pulsar Alarm Systems is offering "HALO" which is an extremely cost-effective 4G LTE Security upgrade solution. Here are some of the benefits upgrading to HALO, and utilizing Pulsar Alarm Systems:
  • Nationwide coverage – Allows for a simple "one company" uniform adoption across all  properties, and standardization of process. 
  • Wireless security systems equipped with the most up to date 4G LTE cellular communications. 
  • All HALO systems installed on-site are controllable via a mobile application
  • Includes up to 50 individual user alarm codes, auto-arming and disarming, Text or Email notifications, 24hr customer support, and more! 
Tele-install by Pulsar was developed in response to COVID-19, making installation in todays environment a breeze. Pulsar's DIT (Do It Together) Tele-install program delivers pre-programmed equipment providing for an easy "Plug-n-Play" HALO install, and  comes with all the tech help necesarry. There are also many other options available with Pulsar when it comes to upgrading to quality 4G LTE wireless for a fraction of the price.
 
Please don't wait until it becomes an EMERGENCY!!
 
 
Drop here!



Supplier Partners

Press Release: Buyers Access announces partnership with OneApp Guarantee

by Christin D. on 8/18/2020 10:58:00 AM


OneApp Guarantee Announces Partnership with Buyers Access

Atlanta, GA (August 18, 2020)  – OneApp Guarantee, a national leader in leasing risk mitigation, today announced it has partnered with Buyers Access, a leading provider of purchasing optimization services and customized purchasing solutions to the multifamily industry.
 
“We are excited to partner with OneApp Guarantee and to provide an opportunity for our customers to increase occupancy and NOI by offering a financial co-signing service to renters,” says Dan Haefner, CEO and President of Buyers Access.  “The service is free to owner/operator communities, and a guaranteed renter significantly increases the ability to improve leasing velocity while reducing exposure to bad debt, a win-win situation.”
 
“Our goal at OneApp is to reduce risk while increasing occupancy at the same time by guaranteeing property management companies up to three months of lost rent or potential damages if a renter is evicted or skipped during their lease term,” says Sharp Gillespy, Director of Business Development of OneApp Guarantee.  “Our results have earned us relationships with some of the largest, nationally recognized management companies.”
 
About OneApp Guarantee: OneApp Guarantee is a secure co-signer service which connects renters with property management companies and guarantees a mutually beneficial relationship free from the fear and worry of rental agreement default.
For more information visit www.oneappguarantee.com or contact:
Sharp Gillespy, Director of Business Development
(678) 697-8245
 
 
About Buyers Access: Buyers Access (BA) is the United States’ leading provider of customized purchasing solutions, serving more than 800,000 housing units in the multifamily space.
For more information:  visit: www.buyersaccess.com or contact:
Dan Haefner, CEO
303-991-5577

 

 
 
Drop here!



Supplier Partners

Press Release: Pulsar Alarms partners with Buyers Access

by Christin D. on 6/30/2020 2:57:47 PM

Pulsar Alarm Systems Announces Partnership with Buyers Access


PLAISTOW, NH (June 30, 2020) Pulsar Alarm Systems, a leading provider of Security and Fire Life Safety, today announced it has partnered with Buyers Access, a leading provider of purchasing optimization services and customized purchasing solutions to the multifamily industry.

 “We are excited to partner with Pulsar Alarm Systems, and to leverage their innovative one stop alarm solutions for our members,” says Dan Haefner, CEO and President of Buyers Access.  “Pulsar prides themselves in staying on the cutting edge of technological advances in the industry and will definitely be beneficial to both our customers and their residents.”
“Our goal at Pulsar is to provide property owners quality alarm services nationwide through one company,” said Brian Ireland, President and CEO of Pulsar Alarm Systems. “Our partnership with Buyers Access allows more property owners the convenience of centralized servicing for all their security and fire life safety needs. Our resident “DIY” Smart security option, HALO, provides a level of technological sophistication that today’s savvy renter is looking for and properties appreciate with no damage to units.”
 
About Pulsar Alarms:Established in 1974, Pulsar Alarm Systems has been widely recognized in the security and fire life safety industries across the nation. Gaining a title as an elite monitoring company among third-party managed and privately-owned apartment facilities, Pulsar Alarm Systems, made the decision to bring focus to the emerging market of “smart home security”. Upon this decision came the release of Pulsar’s newest and most innovative product — Pulsar HALO — our professional grade solution to the wireless world of smart home security.
Pulsar HALO is a leading commercial and residential smart security and automation platform. HALO is one of the only professional alarm systems with 24/7 UL redundant monitoring that can also be sold as a pre-programmed “DIY” system. Along with Cryptix encrypted security features and Wi-Fi camera options, it has a full complement of smart home capabilities, compatible with most Z-Wave home automation devices (door locks, thermostats, lights and more). Licensed throughout the United States, Pulsar HALO is the first “DIY” Smart Home Security Company created with the backing of a national alarm company.
 
For more information visit www.pulsaralarm.comor contact:
Jana Mallberg, Director of Multifamily Accounts 
 
About Buyers Access:Buyers Access (BA) is the United States’ leading provider of customized purchasing solutions, serving more than 700,000 housing units in the multifamily space.
For more information: visit: www.buyersaccess.com or contact:
 
Dan Haefner, CEO
303-991-5577



Supplier Partners

Asset Renovation Supply Group (ARSG) Announces Partnership with Buyers Access

by Christin D. on 5/19/2020 11:02:43 AM

 

For immediate release:

Asset Renovation Supply Group (ARSG) Announces Partnership with Buyers Access

DENVER, CO (May 19, 2020) – Asset Renovation Supply Group, LLC (ARSG), a leading renovation supply and logistics company for the multifamily and hospitality industry, today announced it has partnered with Buyers Access, a leading provider of purchasing optimization services and customized purchasing solutions to the multifamily industry.

“We are thrilled to partner with ARSG and bring a new innovative approach to the renovation platform for our Members,” says Dan Haefner, CEO and president of Buyers Access. “ARSG’s approach helps owners and operators streamline the renovation process, while providing turnkey logistic and supply chain solutions critical to success.”

ARSG’s innovative approach helps owners increase their competitive advantage and win more acquisition contracts. By reducing typical renovation costs 20% - 40% through just in time supply chain management, ARSG provides superior purchasing power. In addition, they provide owners and operators with a differentiated service offering including impartial and independent market studies, interior and exterior improvement recommendations, detailed comprehensive pro formas and turnkey services. This allows a company to be much more price competitive relative to acquisition efforts and success.

“Our goal at ARSG is to provide owners with a “one-stop solution” by providing renovation scopes and products chosen for a property that become a significant factor in overall success,” said David Heitzman, President and CEO of ARSG. “When working with our team at ARSG, an owner will have a partner to provide details most important, while maintaining a competitive advantage by keeping costs under control. ARSG’s and a property’s success is built on greater transparency, communication and control of the products being utilized. Our bulk ordering process substantially decreases the impact of price increases and increases economies of scale, allowing your company to project with a high degree of certainty actual renovation costs and returns over the long term.”


About ARSG:

With over 50 combined years of ownership, management, construction and renovation experience, ARSG knows what it takes for properties to be successful. We understand all aspects of a buyer’s needs, from start to finish, including management operations, construction management, renovation implementation/project management, investment management and dispositions. We can help increase your competitive advantage and win more acquisition contracts by decreasing typical rehab costs from 20% to 40%, significantly increasing your return on investment, providing superior quality for less, while noticeably improving leasing and retention.

For more information contact:
David Heitzman, President & CEO
312-823-9626
davidheitzman@arsg.global


About Buyers Access: 

Buyers Access (BA) is the United States’ leading provider of customized purchasing solutions, serving more than 750,000 housing units in the multifamily space.

For more information visit www.buyersaccess.com or contact:
Dan Haefner, CEO
303-991-5577
dhaefner@buyersaccess.com

 

 




Supplier Partners

Communicating in socially distant times featuring Courtesy Connection

by Christin D. on 5/4/2020 6:44:00 PM

Social distancing has become a familiar concept as the recent pandemic threat continues to effect communities world-wide. Defined by the CDC as, “keeping space between yourself and other people outside of your home”, the 6-foot recommendation is strongly encouraged to prevent further spread of illness. This and other health and safety recommendations have created an immediate need to adjust operational protocols to ensure the safety of residents and team members, while continuing property operations. But how do you continue to operate without being able to physically connect with prospects and residents on-site?

Onsite teams immediately responded to new restrictions imposed by the pandemic, coming up with ways to still connect with communities despite absence of physical presence. Smartphone and video conferencing technologies have allowed teams to create new virtual solutions helping to continue “business as usual”, when it is anything but. Eager to support these efforts, multifamily suppliers have quickly launched changes to create streamlined operations and efficient practices, pandemic or not. Below are some new innovative ways to address social distancing and keep residents engaged in socially distanced times.

Courtesy Connection launches the ultimate solution to off-site phone follow up and there's an "app"!

On-site multifamily teams have traditionally reported in person to their respective communities daily and have been a consistent presence residents and prospects could rely on. The phone and ability to “call the office” has always been a vital part of on-site operations, and when calls go unanswered service and resident retention can suffer. With many teams and personnel repositioned off-site after the Covid-19 outbreak, Courtesy Connection, developed a new remote-friendly call solution to help bridge the gap. Now available via app on both iOS and Android devices, Courtesy Connection can provide owners and operators with a “call-masking” platform that allows remote telecommunications without revealing staff phone numbers. This new solution is fully integrated with most property management software systems and all calls are recorded and reported for record keeping and increased visibility. Ryan Nigro, the owner of Courtesy Connection introduced us to this new innovative solution and commented:

“When I was putting together Courtesy Connection's 2020 feature roadmap, a worldwide pandemic was not a contingency for which I had planned. When it started to become apparent that Coronavirus would dramatically change how we do business, we immediately changed course so we could focus on helping our clients remain effective, safe, and productive during this challenging time”.  

This is one of many, brilliant solutions Courtesy Connection offers which are fully able to integrate with multifamily management software. For more information about Courtesy Connection visit www.courtesyconnection.com or contact Buyers Access for more information.

Mobile Doorman: your socially distanced "sense of community"  

Mobile Doorman is a multifamily communication tool that makes it easier for property management teams to share messages with their residents. This software solution has an app available for residents to download on both iOS and Android devices. The app offers easy access to a variety of conveniences and activities, and improved communications with the property staff. Work orders can be submitted by residents, and management personnel can send messages, post announcements communicate more effectively with residents via the app.  A win-win for everyone.

But the benefits don’t stop at the management team or business to consumer levels. Residents can also communicate with each other via the “virtual bulletin” feature, while staying sheltered in place. Reaching even further is the ability to support local providers through the Mobile Doorman Marketplace, where businesses can advertise specials in the area viewable to Mobile Doorman users. Who doesn’t want to support restaurants and grab a to-go order? Additionally, with many amenities closed, virtual resident events are gaining popularity. Mobile Doorman has an invitation and RSVP feature to schedule events, provide details and encourage participation. Work orders, amenity rentals, and other features exist, and the system is updated automatically through integration available with most major property management software platforms. For more information on Mobile Doorman visit www.mobiledoorman.com and email our friend Mikel Persky for more information at mikel@mobiledoorman.com.

Please share your pandemic new and innovative strategies with us!

Service and communication are at the core of multifamily community success. Without it, the sense of purpose and belonging is difficult to maintain. The multifamily industry, whether owner, operator or supplier, have all had to dramatically adjust to “socially distancing” times. Innovative solutions at all levels have not only made operating under new challenges easier but offer new efficiencies long-term. Buyers Access has over 50 supplier partners and leverages over 750K units, helping companies and properties to optimize purchasing, forecasting, best practices, processes and technology solutions. Please feel free to ask how we can help you! For more information visit www.buyersaccess.com or email us at salesteam@buyersaccess.com.




Supplier Partners

Get SMART with us! Where do you begin?

by Christin D. on 4/2/2020 1:41:40 PM

SMART technology selection: what do renters want?
"Smart" technology is quickly gaining popularity as part of the "On-Demand" lifestyle, and as a preferred feature when residents are weighing rental housing options. Recently, the National Multifamily Housing Council (NMHC) and Kingsley and Associates released a 2020 survey of resident preference results, in which 70% of renters surveyed indicated a preference to see "smart" tech that saves money and increases their ability to control their homes remotely. With the rapid change of technology, decision overload can easily confuse investment strategy decision making when weighing in on what features to add to current rental investments. But are these innovative additions sound investments to generate income and or reduce expenses, or are they just necessary to keep up with the competition?

 



Top 3 "smart" features
Data from the 2020 Resident Preferences Report supports the adoption of “smart” home features in multifamily housing, and the top 3 features residents want are “smart” thermostats, “smart” lighting, and “smart” locks. 70% of respondents indicated they want to see at least one of the 3 features present in their new homes, and 5% even report it as a requirement. Buyers Access has partnered with industry specific suppliers who specialize in “smart” home upgrades and have numerous offerings and solutions available. But first, let's look at the 3 top categories revealed by renters starting with number 1 contender, “smart” thermostats.



Smart thermostats
The most desired "smart" home feature and ranked number one by residents is the "smart" thermostat. The increased visibility and control residents gain through this innovative solution allows them to control and adjust temperatures on demand and remotely. Money-saving benefits associated thermostatwith "smart" tech features is a primary reason why residents ranked it number one on their list.



Smart Lighting
Smart lighting ranked second by residents in the 2020 report in desirability, and has many similar features and benefits to the "smart" thermostat. Increased control over lighting on demand and remotely, or even automatically decreases wasted money on electricity. Being able to control lighting remotely can offer increased peace of mind when it comes to electricity bills resulting from forgetting to turn off the lights. Another benefit is the deterrence of crime. Adjusting lighting at any time from anywhere makes it look someone is present in the house when it is unoccupied. That extra peace of mind these two benefits can bring can be compelling with some people.



Smart Access Control
Ranked number three, "smart" locks, are continuing to gain traction and increasing in demand to residents and property management teams. Smart locks compliment "on-demand" services and eliminate the need for property management teams to validate entry permissions, potentially removing liability if guests or vendors need access when a resident is away. Property management team can change locks remotely, grant access to vendors, and aid in resident lockouts through the ability to lock, unlock and change access programming on demand and remotely. Common area controlled access through smart lock features also save landlords time and money by eliminating physical requirements to complete the task, and also track usage for liability purposes.



Buyers Access is Smart, and ahead of the curve
RemoteLock– cloud-based access control

One of the newest supplier partners to join Buyers Access offers a high caliber, seamless smart home technology for access controls. Remotelock specializes in cloud-based access point technology crafted explicitly around the needs of residential, business, and commercial properties. This technology solves many of the most significant access management and scheduling issues that property management faces daily. The RemoteLock solution is cloud-based and can be controlled from anywhere, eliminating dependence on a server or hardware that demands presence on-site. 

 

SmartRent – advanced smart tech operating solutions

SmartRent, another new Buyers Access supplier partner, creates multifamily technology solutions that provide property owners and managers a platform to better monitor and protect assets and create operational efficiencies, all while driving ancillary income. Some of the SmartRent technology options include vacant unit management, advanced leak detection, vendor access, common area, and building access, and predictive maintenance reports. In addition, residents of SmartRent communities can use the mobile app to control their smart home devices (thermostat, keyless credentials, lights) from anywhere. SmartRent will help develop a customizable plan that fits the level you are looking to invest in smart building operations.



Get smart with us

Both Buyers Access partners undoubtedly offer a robust amount of options to meet the Smart Home Tech results shown in the preferences survey. Contact your Buyers Access account manager or sales team for more information on SmartRent and RemoteLock.

 




Supplier Partners

Pet-Friendly Upgrades!

by Christin D. on 3/19/2020 1:52:00 PM

Earlier this year, the National Multifamily Housing Council released it’s “2020 Apartment Resident Preferences Report,” and the results solidified what has become a known fact: our residents LOVE their pets!
That’s right, just as suspected, residents will often compare properties pet-friendly perks when searching for their new home, and it could make or break their renting decision at your community!  
Know what makes them tick
Successful community teams are actively prioritizing how well their property features cater to the needs of four-legged residents. They are up to date on their competitor’s pet-friendly offerings and constantly strategize ways to engage the community with their next-level features. That “little something extra” separates the pet-friendly features from serving just as an amenity and skyrocket it up a level to a full-blown experience. Perhaps you could incorporate the same at your property with Buyers Access and Pets and Playground this year?
It pays to love pet’s
The love of four-legged family members doesn’t come without its benefits to property teams. Herein lies the perfect opportunity for properties to capitalize on the prioritization of pets and making leasing and retention a breeze! Renter’s will often place their pet’s comfort before their own when weighing rental decisions, and they will pay for it too! According to the 2020 preferences report, these additional features can generate an additional $28 - $34 per month per apartment! Partner with a purchasing consultant like Buyers Access, and you can utilize our team of supplier partners like

 Pets and Playgrounds to source your upcoming amenity projects. Saving with us and streamlining the process while using the expertise of our partners, you will recoup the cost in no-time!
What’s hot right now
So how can you upgrade or begin attracting these dedicated pet owners to your community? Easy! Here are some ideas to get you going:
  1. Turn the old computer lab or package room into a “paw spa” fully equipped with grooming supplies, state of the art air-dryers’, and local pet confection’s like gourmet treats, shampoos, and other fun grabs that give that extra charm.
  2. Create a pet of the month club and have local pet food and supply vendors participate in a monthly winner awarding them with treats of choice through their business. It’s a way to get their name out and partner with the local community while praising furry residents. Don’t forget about cats!!!
  3. Are your community tennis courts not getting used? Maybe upgrading them into an outdoor agility course with faux turf and people-friendly fire pits would be a better pull. This way, your residents can interact regardless of whether they have pets or not and be in the same space within the community. This interaction will build an amenity that residents won’t want to leave, and prospects will want to know.
 
 
 
Personalize the experience
Catering to the love of residents and their pets can not only help secure leases and renewals but also will promote an overall sense of community depending on how you leverage the additions. Hosting that monthly “Yappy Hour” isn’t a bad idea and pet’s or no pet’s, wine, and apps are always welcome!
The conversation will attract a crowd, and before you know it, the “Yappy Hour” is awaited by all residents alike.
 
 
 
 
Let’s do this for the pets!
It’s heating up, and the weather will generate demand for pet-friendly features. Why not capitalize on the opportunity, have some fun, and add value to your
 asset in the meantime?
Contact Buyers Access to see how our solutions and partnerships can help make your amenity upgrades a breeze. The savings and efficiency will create a profitable ROI in record time, and it’s likely one of the easiest projects you will ever do. Click to contact us or reach out to your Account Manager for more information.
 
 



Supplier Partners

RemoteLock and Buyers Access announce partnership

by Christin D. on 2/27/2020 11:09:47 AM

           

RemoteLock Announces Partnership with Buyers Access
 
DENVER, CO (February 25, 2020) RemoteLock, a leading provider of cloud-based access control and smart lock management software, today announced it has partnered with Buyers Access, a leading provider of purchasing optimization services and customized purchasing solutions to the multifamily industry.
 
“We are thrilled to partner with RemoteLock, who brings a cloud-based solution to key control that so many
multifamily properties need as a solution,” says Dan Haefner, CEO and president of Buyers Access.
“RemoteLock’s technology solves some of the biggest access management and scheduling headaches that our members face on a daily basis at their properties.”
 
RemoteLock’s cloud-based application, EdgeState, consolidates connected locks on an easy-to-use software platform enabling property managers to remotely control access for tenants, guests, employees and support staff that in turn, saves time, money and manpower. EdgeState allows property managers to secure and manage any door at any of their rental properties from anywhere around the world. The platform can support Wi-Fi and Z-Wave smart locks for any type of door including resident units, elevators, garage doors and common area doors.
 
“Our goal at RemoteLock is to simplify access control management for everyone at a multifamily property, from property management to maintenance teams to residents,” said Barclay Friesen, executive vice- president of direct sales for RemoteLock. “Our partnership with Buyers Access will allow more property owners to take control of managing access to their properties with a solution that is not only easy to use, but that showcases a level of technological sophistication that today’s savvy renter is looking for.”
###
 
About RemoteLock: RemoteLock is the leading provider of cloud-based access control and smart lock management software. Its cloud-based application, EdgeState, consolidates connected locks on an easy-to- use SaaS solution enabling customers to remotely control access for guests, employees and support staff, saving time, money and manpower. RemoteLock opens doors across the world more than 100+ million times per year, secures doors in more than 65 countries and engages with more than 40+ million users on its EdgeState software application each year. RemoteLock is headquartered in Denver, CO.
 
For more information visit www.remotelock.comor contact: Kim Garcia, Director of Dealer Marketing kgarcia@remotelock.com
 
About Buyers Access:Buyers Access (BA) is the United States’ leading provider of customized purchasing
solutions, serving more than 650,000 housing units in the multifamily space.
 
For more information: visit: www.buyersaccess.comor contact:
Dan Haefner, CEO 303-991-5577



Supplier Partners

Ancillary Services Management sits down with our CEO in "Get Smart with Dan Haefner from Buyers Access"

by Christin D. on 2/7/2020 11:47:25 AM

 

ASM sat down with our CEO, Dan Haefner, in a recent interview to catch up on the 2020 outlook and multifamily trends. As a trusted supplier partner, Ancillary Services Management is bringing our customers solutions in conjunction with the Buyers Access platform of services to drive NOI and operations. Click the title to view the full article and email us for more information on how you can capitalize on opportunities through Buyers Access and Ancillary Services Management in 2020!

Get Smart with Dan Haefner from Buyers Access

by Terry Chili | Jan 27, 2020 | Spotlight 

"Today we get to know Dan Haefner, CEO of Buyers Access. Buyers Access (BA) provides purchasing optimization solutions for multifamily owners, operators, and properties. Let’s see how Dan got started and how he got “smarted” about those purchasing decisions.

Chili – Tell us about your first job, so we can discover a little about your background and business approach.

Haefner – My first job was in a grocery store, when I was probably 12 years old.

Chili – An early start. Studies show people who get jobs at an early age tend to be more successful, so it makes some sense you started so young.

Haefner – Yeah, back when I was in sixth grade, the child labor laws were a bit different. I don’t think they let anyone 12 years old work anymore.

Chili – Apparently the laws were changed by people who didn’t read those studies I mentioned. It looks like you grew up on the west coast, attending high school and college in California.

Haefner – I was born in Michigan. My father worked for IBM, which stood for “I’ve Been Moved”. We hopped back and forth between Michigan and California. My family finally figured out the California weather was too attractive to ever live in Michigan again. Eventually I ended up in Atlanta to be closer to, at the time, my wife’s family.

Chili – And stayed on the east coast?

Haefner – I followed the jobs, all east coast opportunities. Yes, I’m an east coast fan and love it here.

Chili – Easy question…the hard ones come later. Most of your career was involved in multifamily management or ownership. How did that prepare you for your position at Buyers Access?

Haefner – My experiences were very cumulative. I’ve been blessed with several great mentors who allowed me to take on a range of responsibilities. That helped me become a “Jack of All Trades”, master of none. I’ve worked in accounting, legal, insurance, acquisitions, development, construction management, and property operations; all important for a CEO, because you need knowledge in all areas of the company. Despite all those experiences, and while I love what I do, I still can’t tell you exactly what I want to do. I’m still figuring that out every day. But I can tell you what I don’t want to do, and I’ve been able to avoid that.

I’ve been able to use that wide-ranging experience in my role now. I’m a people person and a process guy. Those experiences helped me learn how to set a plan in place and let people execute. Of course, on the backend, you must trust and verify. I think someone else came up with that phrase, but it works in business as well.

Chili – At the start of 2020, every interview – I think it’s required by federal law – asks for predictions. Use your multifamily crystal ball and make a couple of predictions for the upcoming year.

Haefner – I know multifamily will more thoroughly embrace technology. We are traditionally 10-15 years behind banking and other industries. We’ve finally concluded the data now available helps make property manager’s and resident’s lives easier. The push for AI and IOT will go deeper into more properties. Residents want it, and it’s now a business necessity, and it didn’t used to be so.

Chili – That’s one prediction. What else?

Haefner – I think the apartment industry growth and expansion wave will continue strong. Most people are asking when this solid growth will be curtailed. But I see us in the 7th inning, with more time left in the game. If Trump gets impeached in the Senate, or there is significant political or economic turmoil, my prediction might not look so good.

Chili – Our company, ASM, is based outside of Washington, DC, but we prefer to talk about baseball and the World Series Champion, Nationals, not politics.

Haefner – Even though we are in Atlanta and have a rivalry with Washington, I am happy for you. I was never a Houston fan, and it was a long time coming, so it was good to see you win it all.

Chili – My next question is about technology. I didn’t know you would bring it up in your predictions. What role does it play with Buyers Access and your clients?

Haefner – To be candid, not enough of a role. It’s one of our company’s points of emphasis. We have a push to increase our technological capabilities in 2020. A lot of what we do to refine purchasing decisions involves data analytics. To the extent we can utilize technology to replace manual processes our customers are more efficient. And everybody profits then.

Chili – Any “old school” characteristic you still consider essential despite your emphasis on technology and innovation?

Haefner – Absolutely. Everything depends on people and relationships. That’s a constant. Customer relationships remain the most important aspect of business.

Chili – Fill in the blanks on this question. Buyers Access solves the ______________ problem for customers.

Haefner – Good question. I’ve never had to put it in one word before.

Chili – It doesn’t have to be just one word. For example, ASM solves the problem that clients don’t have the time or market expertise to negotiate the best possible ancillary services agreements.

Haefner – BA helps customers identify and improve on challenges or solve problems they aren’t even aware they have. For example, everybody is rightfully focused on five- and ten-dollar bills and don’t focus on pennies, nickels, and dimes falling out the bottom. And those fall out hourly and accumulate into lots of five- and ten-dollar bills over time.

Chili – ASM does precisely that in telecom or other ancillary services; we give clients time to focus on residents and leasing priorities.

Haefner – I might rephrase the word “problems” as we see it as an opportunity to help them improve. We turn problems into opportunities.

Chili – What are the top 2 or 3 ways you benefit their bottom line?

Haefner – One is identifying standardization/consolidation and recommending alternative purchasing opportunities. Two would be creating visibility through data analytics, allowing customers to make faster, better, and more informed decisions. And third, but equally important, is our account management and member services teams, which act as an extension of the owner/operator team, freeing up time so they can focus on their core business.

Chili – Changing gears somewhat…what do you do when management signs a deal and the field doesn’t embrace it.

Haefner – Our approach is totally different. We work to get in front of any deal to ensure it’s not crammed down from the top and it is collaboratively developed with the field. Whether it’s the next software rollout or introducing a new process, it’s about getting buy-in at all levels, so everyone is involved and has skin in the game.

Chili – Multifamily, as opposed to most industries, has not consolidated. The 80/20 rule doesn’t apply. There are thousands of owners, none having more than 3-4% of total units. Do you see this consolidation increasing in the future and what impact does this distributed ownership have on your company?

Haefner – There are many small owners, and often for an investment vehicle it doesn’t pay to try and consolidate 12- or 24-unit properties. And even for the larger properties, I see the industry continuing to be very fragmented.

Chili – Wrapping up our session I want to shift back to the personal side. Do you have a recommendation for a book that inspired you or one you recommend? Are there any books that you give to other people?

Haefner – Absolutely, and I strongly suggest you read it. It’s also a movie now. It’s called “The Ultimate Gift”. I got it in a Christmas gift basket probably 15 to 20 years ago. I don’t even know who it came from. It’s by Jim Stovall, and worthwhile for anyone.

Chili – I will get it. And are you a digital reader or do you still like to read books?

Haefner – I’m still a paperback reader. Mostly because you use to have to shut off your Kindle on take-offs and landings.

Chili – Last question. What question should I have asked you that I didn’t ask?

Haefner – My favorite question in an interview I once had is – if you could pick any other time to live in, what era would you pick and why?

Chili – That’s a toughie. Are you going to answer it or are you just going to give me the question?

Haefner – I would have picked the Wild West.

Chili – Not the TV show with Artemis Gordon and James West?

Haefner – Loved that show but now I love reading Louis Lamour books. And for some reason, I don’t know why I like that time. It was a much harsher time, but it was also about hard work, integrity, and reputation. Those things, I feel are essential to me, and maybe don’t get emphasized enough these days.

Chili – I get the last word and will give you a book recommendation, “All the Pretty Horses” by Cormac McCarthy. It fits into your love for the west and was a movie too. The movie has a young Matt Damon and Penelope Cruz, although the book is much better. Thanks, that’s a wrap. "

 

Thank you, Ancillary Services Management!

- The Buyers Access team!




Supplier Partners

Are your vendors covered? Is the coverage enough? Is the coverage active? How can you be sure?

by Christin D. on 1/28/2020 3:50:00 PM

 
Vendors and contractors without the proper insurance coverage can cost your management company, property owner, and/or investors millions.
 
YES, MILLIONS!
 
Those Certificate’s of Insurance sent in the mail to properties and corporate offices turn out to be pretty important after all! A vendor without a valid COI that shows the information that is needed to transfer the risk off of you and on to them, you are assuming the risk for their actions when hiring them to perform work at your property, and it will cost you. Even if expired for just one day,  if the vendor policy is not active and an incident occurs, it’s going to be hard to get the risk off your shoulders; and you probably won’t. That’s why monitoring vendor and contractor insurance coverage is so important and needs to be a top priority daily, but how do you possibly do it when you are at the mercy of your on-site responsibilities?
 
 

The challenge
 
Property teams have daily tasks that are best practices within the multifamily industry. These tasks can range from “sparkling” vacant and model apartments, preventative maintenance inspections, grounds clean up, and turn-key operations, to name a few. Residents in and out of the office day after day make having a solid hour or two to verify insurance for vendors next to impossible. The struggle!
 
Insurance compliance is often an afterthought until it matters and doesn’t make that to-do list every day. Often vendor insurance isn’t checked every day; they come onsite, especially painting and carpet contractors, and we assume it’s valid because they come often, and you are sure it’s the same, right? The responsibility to manually verify the coverage is active would be needed to ensure 100% compliance every time they came to paint an apartment. That is unless you aren’t the one monitoring, and you have a database that will send you an alert when a lapse of coverage exists so you know not to let the vendor begin until corrected. There is a better way.

 
 
Why hire a 3rd party
 
To effectively handle vendor insurance monitoring, transfer the responsibilityTake the burden off the property site team and let a specialist handle the monitoring and corrections in real-time on your behalf. Multiple 3rd party companies specialize in monitoring vendor insurance and will work with vendors, contractors, and their insurance companies to verify and load documents showing valid coverage on a day-to-day basis. You will likely be alerted if the coverage previously in place lapses so you can rest assured that if something happens, you're covered!
 
RMIS is a program that exists in the multifamily management space that handles all vendor compliance, coverage verification, and like activities for you. RMIS will invite your vendors to register with them and track all the information in a custom database. This saves the operating team from missing coverage lapses, details on stipulations, and other crucial components. Wouldn’t it make more sense for the on-site team to focus on managing risk on the physical asset in real-time, daily than doing administrative checks and balances, leaving risk unnoticed?

 
Life before and after RMIS – what a transformation!
 
Look at the comparisons in the table below and see for yourself just how much time you get back by outsourcing this crucial step to a service like RMIS.
 
 
WITHOUT RMIS’s help YOU must:
WITH RMIS, you are relieved of managing:
Keep your records up to date with all vendor and contractor W-9 and COI forms.
 
The vendor onboarding process is initiated and managed from start to finish by RMIS.
Ensuring coverage is active by checking the dates on the COI.
 
Customer and vendor support provided through RMIS team members who are available for on-site teams to contact for any insurance needs.
 
Checking for coverage limits and types.
 
Daily vendor monitoring to ensure active coverage is in place, consistently.
Validating that the interested party is listed correctly on the COI to cover your property.
 
Obtains coverage documents if expired on behalf of the property management team
Promptly requesting all non-compliant information, manually, and entering corrections submitted from vendor insurance companies or the vendors themselves.  
Verification of background screenings and proper licensure.
Obtain vendor COI upon expiration and re-verify coverage and other requirements.
Analysis of COI’s to check: coverage limits, coverage types, additional insured clauses, Waiver of Subrogation, records policy numbers, tracks effective and expiration dates, and other items as needed by management companies.
 
Ongoing management of everything in the next column, without 3rd party support or resources to save time and prevent expensive oversights.
Upkeep of all of the documentation, processes, and certifications that are accessible on-demand and customized for your company requirements.
 
  
If you do this one thing
 
If there were doubts about whether hiring a vendor insurance compliance partner to track insurance coverage for you, we hope we convinced you there is a better way! Many may have already known the extreme amount of time and effort this process takes and how important it is to do consistently, yet struggle. It’s a tall order and quite an undertaking on your own, and it’s unnecessary to do it alone. If you are already a Buyers Access member and want to get this service set up free, contact your Account Manager and get connected! Not familiar with Buyers Access? Click HERE and explore a whole new way to drive NOI through our robust purchasing and procurement solutions HERE or contact us at sales@buyersaccess.com. If you email us or request to be connected, 90% of the work is already done, and we take care of the rest.
 
There. Is. A. Better. Way.

 




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